Careers at PetBacker

PetBacker.com is not just a pet care service marketplace platform; it's a global community of pet lovers passionate about providing top-notch pet care services in over 50 countries. Imagine Airbnb or Uber, but tailor-made for our beloved furry companions. As a rapidly growing marketplace, we take pride in connecting pet owners with trusted and reliable pet sitters, groomers, pet taxis, dog walkers and more!

We're always looking for people who can bring new perspectives and life experiences to our teams. For candidates who have the desire to learn and crave for knowledge, our Operation Center in Malaysia is actively looking for talents!

For other regions, we are seeking for Freelance Community Executives with remote work opportunities to be a part of our team.

Open Positions

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featured roles

Internship for IT & Software Engineering

Location:

Bandar Sunway, Petaling Jaya, Selangor, Malaysia

Minimum qualification:

Currently pursuing Degree/Master in Computer Science, Information Technology or equivalent.

Requirements:

Willing to commit minimum 4 months up to 6 months.
Location will be on-site only.
Passion for coding and desire to learn new technology.
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Specific skills will be based on the job position.

Allowance:

Up to RM1,500 for top performing applicants.

About the job

When you join our IT team at PetBacker.com, you will be stepping into an environment that constantly buzzes with creativity and a relentless drive to innovate. We are the pioneers of cutting-edge solutions in the pet care industry, and we're on the lookout for individuals who share our passion for pushing boundaries.

Responsibilities:

As an Intern at PetBacker.com, you will have the exciting opportunity to contribute to the development, testing, and enhancement of our platform and its applications.
Depending on your capabilities, you will be given opportunities in mobile development, backend server development or full-stack development. You will experience building a platform and apps that scale globally across multiple technologies.

Conversion to Permanent Position:

Interns who excel at their tasks and are a good fit for the company will be offered a permanent position after the internship period in their desired field.

Internship for Data Science and Analytics (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Computer Science, Information Technology, Data Science, Statistics or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
GPA/CGPA > 3.0
Strong logical thinking
Resourceful in problem solving engineering setbacks
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Knowledge in Data Mining / Data Science workflows or ETL Processes.
Specific skills will be based on the job position.

About the job

We are looking for a dynamic, inquisitive, energetic intern who is eager to learn about PetBacker and how Data Science plays a fundamental role in contributing to PetBacker’s business needs. You will apply data science methods to our internal and external data sets to capture meaningful trends in digital marketing, bookings, web visitors, users and more and use those trends to push insights into how we make business decisions and serve our users.

Responsibilities:

Handle data analytics processes using various solutions
Managing master data, including creation, updates and deletion / ETL
Creating and cleaning data sources, transform and mine data
Leverage analytics to identify data patterns or build analytics

Good to haves:

Knowledge about SQL, Google BigQuery and Database schema design
Familiar with handling data sets - collection, cleaning, wrangling, analysis
Have experience with data visualization tools like Google Data studio

Software Developer (Malaysia)

Minimum qualification:

Bachelor's Degree in Computer Science, Software Engineering, MIS or related field.

Preferred qualification:

GPA/CGPA > 3.0
Experience in PHP and related frameworks for front-end and back-end development: Yii2, Laravel
Experience with JSP and related frameworks for front-end development: Vue.js, Angular.js, React.js
Proficiency in HTML, CSS, JavaScript, JQuery and related front-end development experience
Strong command with DBMS design and queries such as MySQL or Postgres
Experience working in an Agile environment and working within pre-defined and designed software architecture
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Specific skills will be based on the job position.

About the job

We are looking for dynamic and self-motivating individual to join our team of developers in building cutting edge web systems and mobile applications. The job scope would include:

Design, develop, test, deploy, maintain & improve software, and processes for the websites
Work alongside and collaborate with other IT engineers & developers on the various implementation, design and launch new features for the website/system
Work in close collaboration with the product team to bounce ideas and drive business decisions
Plan and design overall architecture of the web application and mobile apps
Maintain the quality of the website/system and ensure responsiveness of applications
Actively seek opportunities to improve technical processes and present to the team and product owners
Inspect and identify refactoring of code, as well as deferring technical debt when/where applicable
Design for a deploy to cloud infrastructure
Fix bugs if necessary to improve the usability of website.
Ensure system is secure following good programming practices

Responsibilities:

Implement best practices and design patterns as appropriate to ensure high-quality software products and minimize maintenance requirements.
Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Define, communicate, and manage change management (release) process to develop and implement new applications/code and updates to existing applications/code
Build strong relationships across the business that may be leveraged to produce better products and solutions.
Estimate work involved in developing changes.

Good to haves:

Experience with JSON Restful Web Services
Preferably with Experience in DevOps and continuous integration/delivery and build environment such as SVN/GIT
Experience in Agile software development
Knowledge in security concepts and secure coding
Knowledge in Cloud Infrastructure systems, Google Cloud will be a plus

Internship for Marketing and Communications (Malaysia)

Minimum qualification:

Currently pursuing Degree / Master in Journalism, Marketing, PR, Media and Communication, Business Administration or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Good command of English (written & oral)
Specific skills will be based on the job position.

About the job

As our interns, you'll get to contribute to real marketing strategies and campaigns, conduct pivotal research and have your voice heard by the rest of the team. Wherever you end up focusing your marketing energies. and internship with us will provide you with an excellent baseline of knowledge for all marketing areas.

Responsibilities:

Assist with managing the company's media appearances - getting articles published on media platform
Assist with content creation for website and newsletter
Social media management - strategy, content creation and scheduling
Assist with organizing internal marketing activities
Assist with any other marketing-related tasks

Good to haves:

Some writing experience would be advantages (If you have any writing samples, please submit them to us.)
Basic photo and video editing skills

Internship for Sales, Business Development and Marketing - (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Marketing, Commerce or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Passion on selling, negotiation, interpersonal and communication skills
Total commitment to service excellence and customer satisfaction.
Good communication and interpersonal skills.
Specific skills will be based on the job position.

About the job

We are searching for a committed, deadline-driven Sales Intern to join our excellent Sales team. As a Sales Interns, you will complete all tasks assigned by the Manager, which may include conducting market research, identifying business opportunities, managing email campaigns, generating sales leads, making cold calls, and assisting the Sales department wherever possible. You should be able to take instruction, but also work unsupervised when required.

Responsibilities:

Develops sales strategies and approaches for various products and services - promotion, sponsored event, etc
Maintains excellent relationships with clients through superior customer service
Identify business opportunities by identifying prospects and evaluating their position in the industry
Locale or propose potential business deals by contracting potential partners
Source advertising opportunities in the press
Responsible for preparing quotation, correspondence with customer via email/ phone, order confirmation, laise with production to ensure smooth delivery of goods to customers

Good to haves:

Good command of English (written & oral)
Knowledge for Microsoft Word, PowerPoint and Excel

Customer Experience

Minimum qualification:

Candidates must possess at least Diploma or Degree in the corresponding field.

Preferred qualification:

Passionate customer focus.
Ability to respond to customer inquiries in a timely manner.
Exceptional customer focus, both internal and external and positive with a proactive approach to sales and customers.
Ability to solve problems independently.
Organized thorough, accurate and eye for details.

About the job

PetBacker, the most trusted global Pet Service platform that connects pets with pet lovers. One of our core strengths is the customer support, which takes the responsibilities to ensure the happiness of all users and improve customers experiences. In PetBacker, you are not only a customer service agent, but a Customer Support (CS) that help in the growth of the community. And as a Customer Experience team member, you should be able to achieve the vision and mission of PetBacker. The Mission of PetBacker is to make a better life for pets and pet lovers, and the Vision of PetBacker is to be the most trusted and loving pets’ platform.

Responsibilities:

Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touch-points, for all kinds of customer interactions, transactions and engagements
Liaise with internal teams such as marketing, sales, product development, account management, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics to gauge how the brand is performing on CX performance parameters
Raising red flags wherever the business process and product functions – needs correction to ensure the customer has a seamless experience with the company

Good to haves:

Good command of English (written & oral)
Some writing experience would be advantages (If you have any writing samples, please submit them to us.)
Basic video and photo editing skills

Marketing and Communications (Malaysia)

Minimum qualification:

Currently pursuing Degree / Master in Journalism, Marketing, PR, Media and Communication, Business Administration or equivalent.

Preferred qualification:

Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Good command of English (written & oral)
Specific skills will be based on the job position.

About the job

As a member of Marketing department, you'll get to contribute to real marketing strategies and campaigns, conduct pivotal research and have your voice heard by the rest of the team. Wherever you end up focusing your marketing energies. and internship with us will provide you with an excellent baseline of knowledge for all marketing areas.

Responsibilities:

Assist with managing the company's media appearances - getting articles published on media platform
Assist with content creation for website and newsletter
Social media management - strategy, content creation and scheduling
Assist with organizing internal marketing activities
Assist with any other marketing-related tasks
Assist with IT on reporting issues on our system and App for further improvement
Building good relationship with the service providers.
Matching request to achieve sales target.

Good to haves:

Some writing experience would be advantages (If you have any writing samples, please submit them to us.)
Basic photo and video editing skills

Business Development Role (Malaysia)

Minimum qualification:

Candidate must possess at least Bachelor's Degree/Professional Degree/Master in Marketing, Logistics, Supply Chain or equivalent.

Preferred qualification:

Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Able to cope and grow in-line with company direction.
Daily email correspondences, proper power-point presentation skill, and ability to hold tele-conference with customers.
Other sales-related works and documentation.

About the job

As an Business Development, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our customers, users and society. We are always looking for people with the relentless energy to maintain and enlarge the business model and find new avenues and unique ways to reach our shared goals.

Responsibilities:

Actively promote and our services and solutions in accordance to business plan.
Responsible for the sales budget and activity targets. Develop and follow up on sales leads.
Undertake sales presentations to present the company and its products and services.
Work with operational teams inside and outside Malaysia to on-board new customers flawlessly.
Ensure high level of communication and collaboration across the teams to deliver world class products and services.
Identify and Develop new Business Potential.
Following up new business opportunities and setting up meetings
Provide profit plans and budget plans to ensure realization of goals.

Good to haves:

Knowledge in Financial Advisory type of work
Aggressive candidates are encouraged to apply.

Internship for Finance and Payment (Malaysia)

Minimum qualification:

Currently pursuing Degree / Master in Accounting, Economics, Commerce, Finance or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Passion for coding and desire to learn new techniques.
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Computer literacy is essential especially in
Specific skills will be based on the job position.

About the job

As an Finance and Payment interns, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our customers, users and society. We are always looking for people with the relentless energy to maintain and enlarge the business model and find new avenues and unique ways to reach our shared goals.

Responsibilities:

Keep track of general ledger accounts, AP (Payments), AR (Collections), incl adjustments and outstanding.
Handle purchase order, delivery orders, invoices, receipts
Assist in preparation invoices and follow up
To manage Purchase Order savings & overspend, and perform net financial impact analysis
Assist in monthly closing of inventory, journal entries and monthly financial reports
To improve overall organizational efficiency and effectiveness (data management, documentation etc)
To develop partnership with key stakeholder that drives the company’s revenue

Good to haves:

Knowledge in Financial Advisory type of work
Good command of English (written & oral)

Internship for UI / UX Designer (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Art/Graphic Designer/Creative Multimedia or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Able to work independently and think outside from the box.
A creative and analytical mind with good communication skills.
Good communication and interpersonal skills.
Strong sense of composition, space, color management, and good photo retouching skills
Knowledge in Adobe products, including Adobe Illustrator, Photoshop or equivalent.
Specific skills will be based on the job position.

About the job

We're looking for a UI/UX designer intern to work with our Creative Department on various projects. As an Internship of UI/UX Designer of our members, you will get direct, hands-on experience, working on actual campaigns and new work for your portfolio. Ideally, you are someone who is passionate about designing, can work independently or in a group, and is focused on timely delivery.

Responsibilities:

Create fully fished out designs, mock-ups, prototypes, and graphics for mobile, web, icon, and banner.
Handle multiple projects, well organized and work independently as well as being a good team player.
Develop graphics for product illustrations, logos, and websites.
Working developer, for site implementations.
Final quality check on the entire site to ensure the live site are on par with the UI/UX design.
Computer literate with working knowledge of Words / Excel / PowerPoint.

Good to haves:

Knowledge in Adobe Creative Suite (Dreamweaver, Photoshop and Illustrator), & other relevant software will be an added advantage
Some design experience would be advantages (If you have any design samples and Portfolio, please submit them to us.)
Basic programming knowledge as in HTML, HTML5, CSS

Internship for Public Affairs / Relations (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Public Relations, Mass Communication, Media Studies, Journalism or equivalent to communications-related field.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
You possess good research, writing and organization skills.
You pay attention to detail.
Excellent communication (oral and written) and presentation skills.
Excellent in time and priority management and fast learner
Specific skills will be based on the job position.

About the job

We're looking for a Public Affairs and Relations intern to work with our Marketing Department on various projects. You will be guided by experienced supervisor in assisting projects in the company. We need your help to support part of the operations of the department and conduct analysis to deliver branding and market insights as well. You will be able to grow and groom your assigned field as this position gives you a real working situation to perform your skills and knowledge.

Responsibilities:

Ability to compile relevant information, provide strategic analysis, present and initiate ideas
Assist in the development of a strategic communications plan
Assist with event planning and support (including logistics, on-site staffing, development of collateral, promotions, etc.)
Assist with compilation of monthly regional communications report and coordination with local markets
Daily monitoring of news and coverage reports.
Conduct industry research and maintain a database of relevant events and industry developments.

Good to haves:

If you have prior internship experience, at a public relations agency or an organisation’s corporate communications department, that would be advantageous

Public Affairs and Relations (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Public Relations, Mass Communication, Media Studies, Journalism or equivalent to communications-related field.

Preferred qualification:

You possess good research, writing and organization skills.
You pay attention to detail.
Excellent communication (oral and written) and presentation skills.
Excellent in time and priority management and fast learner
Specific skills will be based on the job position.

About the job

As an interns, you will be guided by experienced supervisor in assisting projects in the company. We need your help to support part of the operations of the department and conduct analysis to deliver branding and market insights as well. You will be able to grow and groom your assigned field as this position gives you a real working situation to perform your skills and knowledge.

Responsibilities:

Ability to compile relevant information, provide strategic analysis, present and initiate ideas
Assist in the development of a strategic communications plan
Assist with event planning and support (including logistics, on-site staffing, development of collateral, promotions, etc.)
Assist with compilation of monthly regional communications report and coordination with local markets
Daily monitoring of news and coverage reports.
Conduct industry research and maintain a database of relevant events and industry developments.
To plan and develop communication strategies to enhance company's reputation

Good to haves:

If you have prior internship experience, at a public relations agency or an organisation’s corporate communications department, that would be advantageous

Freelance Community Executive (Commission + Offsite)

Minimum qualification:

Depth understanding of pet related services marketing.
Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, any field.

Preferred qualification:

Strong knowledge of social media platforms, performance metrics and reporting processes also computer knowledge, internet know-how.
Ability to juggle multiple priorities and excel in a lean work environment.
Strategic and creative thinker who can bring fresh ideas to a rapidly growing business and changing industry.
Excellent communication (oral and written) and presentation skills.
Ability to develop marketing strategy and networking
Comfortable working on teams with an experimental and agile mindset.

About the job

Manage our social marketing presence with goals of building a brand, engaging customers and growth businesses as well as create social conversations that build brand and community.

Responsibilities:

Set, plan and implement social media and communication campaigns and strategies.
Assist in the development of a strategic communications plan
Provide engaging text, image and video content for all social media and professional accounts.
Monitor, track and report on feedback and online reviews.
Organize and manage events to boost brand awareness.
Build relationships with customers, industry professionals and journalists.
Knowledge of SME lending (products, evaluation of business viability, basic understanding of company balance sheet and P&L).

Good to haves:

If you have prior internship experience, at a public relations agency or an organisation’s corporate communications department, that would be advantageous
Basic photo and video editing skills

Internship for Operation and Administration (Malaysia)

Minimum qualification:

Currently pursuing Degree / Master in Business Administration, Management, Studies, HR, Psychology or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Computer literate with working knowledge of Words / Excel / PowerPoint.
Specific skills will be based on the job position.

About the job

We are looking for a reliable and experienced candidate for the position of Internship for Operation and Administration. The job requires you to be able to work with our Operations team and ensure smooth and efficient daily operations and reports directly to the Operations Director in a small medium-sized company. You are expected to highly organized and thrive under pressure.

Responsibilities:

Assist in daily and ad-hoc task required by superior
Assist in General Administration & Management Task and support day-to-day operation function.
Assist in on compiling data for business reporting purpose.
Perform daily operations tasks including handling member’s account, member’s reservation, confirmation of booking, balance entitlement and payment.
Provide high quality client service and support

Good to haves:

Experience in finance budgeting and reporting and IT is needed
Good command of English (written & oral)

Management Trainee (Malaysia)

Location: Bangsar South / Sunway, Malaysia

Minimum Qualifications:

Bachelor's degree or equivalent.
Entry-level candidates are encouraged to apply.

About the job

PetBacker.com is a leading global pet service platform established in 2017, serving millions of pet owners across 50 countries. You can think of PetBacker as the Airbnb or Uber for pets. We provide a wide range of pet care services and are committed to nurturing young talents within the industry. Our Management Trainee Program offers an exciting opportunity for fresh graduates or interns who are passionate about the pets industry and eager to embark on a journey of learning and growth.

As a Management Trainee at PetBacker, you will participate in a comprehensive program designed to equip you with the skills and knowledge necessary to assume future leadership roles within the organization. You will undergo two rotational assignments across various functions, gaining hands-on experience and exposure to different aspects of our operations.

The Management Trainee Program is structured to groom individuals for assistant manager roles, with the intention of gradually expanding responsibilities to encompass management of operations in different countries. Therefore, the job location might vary as trainees progress through the program.

Responsibilities:

Drive daily operations and services within the assigned department to develop a thorough understanding of company operations.
Ensure the accuracy and timely delivery of reports, including data analysis when necessary.
Foster positive working relationships with employees and users at all levels.
Provide problem-solving support to the management team.
Collaborate on business projects with team leaders and engage in cross-departmental initiatives.

Training Program:

4 months training in Customer Service: Focus on operational tasks, customer experience, and product improvement.
4 months training in People & Partnership Management: Involvement in recruitment, training, and fostering loyalty among stakeholders.
4 months training in Business Management: Exposure to marketing strategies, profitability analysis, and strategies for growth.

Good to haves:

Ability to support and supervise country operations.
Effective communication skills and ability to delegate tasks to the team.
Proficiency in managing customer queries efficiently.
Willingness to undertake any other ad-hoc duties as assigned.

Benefits

Career Progression Opportunities: Opportunities for career advancement and growth within the company.
Training and Development: Opportunities for further education, training, and professional development to enhance skills and knowledge.
Medical Benefits: Comprehensive benefits for the employee including insurance coverage, SOCSO contribution, Optical and Dental benefits.
Employment Provident Fund: EPF contribution by the company
Annual Leave: Paid time off for vacations, typically ranging from 14 to 18 days per year, increasing with years of service.
Public Holidays: Paid time off for public holidays as per the Malaysian calendar.

Internship for Legal and Compliance (Malaysia)

Minimum qualification:

Currently pursuing Degree/Master in Law or equivalent.

Preferred qualification:

Willing to commit minimum 4 months up to 6 months.
Must be well versed in Microsoft Word, PowerPoint and Excel
Must be a team player, posses a good attitude and be self-disciplined.
Good communication and interpersonal skills.
Strong analytical and research skills
Strong written and verbal communication skills

About the job

As an intern in PetBacker, you will be given the opportunity to be in the midst of a professional work environment in a business area that is relevant to you. However, this valuable learning experience in realistic environment will enable you to discover your true potential you set off on your journey into the workforce.

Responsibilities:

Review, propose revisions and amend contracts whenever necessary.
Conducting research on research on laws, regulations and regulatory authorities'/bodies' requirements as required from time to time.
Conducting analysis on legal industry information, summarizing findings and presentation.
Ensure compliance with Schlumberger policies, standards, procedures and contractual obligations.
Participate in presentations, trainings and workshops related to Schlumberger contracting standards, processes and businesses.
Conducting comparative legal analyses on a range of issues in a given area, identifying legal and policy issues, researching relevant precedents, and proposing appropriate solutions.

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